Mac Encarta 96 Hangs or Quits When Choosing a Word Processor (150045)


The information in this article applies to:

  • Microsoft Encarta 96 Encyclopedia for Macintosh
This article was previously published under Q150045

SYMPTOMS

When you are in the Preferences window and you press the Choose Word Processor button, the program stops responding (hangs) or quits.

CAUSE

The most likely cause of this is a third-party extension that changes the appearance of the windows on a Macintosh. One such extension that does this is called "~Aaron."

RESOLUTION

To choose your Word Processor and still retain the customizations provided by the extension, use the steps below. This example assumes the extension in question is ~Aaron.
  1. Restart your computer
  2. Open your System Folder and then the Extensions folder.
  3. Find the ~Aaron extension and drag it to your desktop.
  4. Restart the computer and start Encarta 1996.
  5. On the File menu, click Preferences.
  6. In the Preference window, click Choose Word Processor. Select the word processor you want to use.
  7. Close the window and quit Encarta 1996.
  8. Drag the ~Aaron extension back into the Extensions folder.
  9. Restart the computer.

MORE INFORMATION

The third-party products discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:5/26/2001
Keywords:KB150045
©2002 Microsoft Corporation. All rights reserved.