Troubleshooting Printing Problems with Open Transport (149837)
The information in this article applies to:
- Microsoft Office 98 Macintosh Edition
- Microsoft Office for the Macintosh 4.2
- Microsoft Office for the Macintosh 4.2.1
- Microsoft Office for the Macintosh 4.2.1a
- Microsoft Office for the Macintosh 4.2.1b
This article was previously published under Q149837 SUMMARY
One way to troubleshoot printing problems is to disable extensions. On a
computer that is not running Open Transport, you can disable extensions by
starting your computer with the SHIFT key held down. When you disable
extensions this way, it is still possible to print to a local printer or to
a network printer. However, this SHIFT-restart method does not work if are
using Open Transport.
This article describes a procedure for disabling all extensions except
those required by Open Transport (so that you can disable extensions but
still be able to print to a network printer).
MORE INFORMATION
The following tables list the files, the file type (Kind), and the
locations of the extensions necessary to print to a network printer using
Open Transport.
Power Macintosh Computers
File Kind Location
-------------------------------------------------------------------------
*Ethernet (Built-in) Document Extensions
OpenTptAppleTalkLib Document Extensions
OpenTransportLib Document Extensions
Open Tpt AppleTalk Library Shared Library Manager document Extensions
Open Transport Library Shared Library Manager document Extensions
Shared Library Manager System Extension Extensions
Shared Library Manager PPC System Extension Extensions
*Ethernet (Built-in) is required only on PCI Power Macintosh computers.
Non-PowerMacintosh (68k processor) Computers
File Kind Location
-------------------------------------------------------------------------
Open Tpt ATalk 68k Library Shared Library Manager document Extensions
Open Transport 68k Library Shared Library Manager document Extensions
Shared Library Manager System Extension Extensions
In addition to these extensions, you will have to load the extensions
required by the particular Office program from which you are trying to
print. The following tables list the minimum number of extensions required
to start the different Office programs.
Microsoft Office 98 Macintosh Edition
The following extensions must the loaded in order to run any of the Office
applications:
Microsoft Component Library
Microsoft OLE Automation
Microsoft OLE Library
Microsoft Structured Storage
Microsoft Office versions 4.2, 4.2.1, 4.2.1a, 4.2.1bPower Macintosh Computers
Extension PowerPoint Word Microsoft Excel
------------------------------------------------------------------
Microsoft Dialog Library x x
Microsoft OLE Automation x
Microsoft OLE Library x x x
ObjectSupportLib x
Visual Basic for Applications x
68k Computers
Extension PowerPoint Word Microsoft Excel
------------------------------------------------------------------
Microsoft OLE Extension x
Note, some third-party programs (Now Utilities and Conflict Catcher) that
enable/disable extensions and control panels may expose some or all of the
extensions necessary to start Microsoft Office programs and to print once
they get started. The Extensions Manager that ships with your Apple system
software does not expose any of the these extensions; so, you should be
able to set extensions to "all off" and still be able to print to a network
printer using Open Transport.
For additional information, please see the following articles in the
Microsoft Knowledge Base:
148814
Conflict Catcher may Disable Necessary Office Extensions
148629
System Error When Restarting Computer After Mac Office Install
| Modification Type: | Major | Last Reviewed: | 11/24/2003 |
|---|
| Keywords: | kbenv KB149837 |
|---|
|