TMGR: Actual Info Lost When Resource Rejects Task Deletion (149811)

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When a manager deletes a task and sends a Task Update to the resource, the Action field in the e-mail message contains Delete, and the OK? field contains Yes. The person can reject the deletion of the task by entering No in the OK? field and choosing Send. When the manager gets the e-mail reply, the manager can accept the rejection of the task deletion by choosing Accept. Microsoft Team Manager recreates the original task, but all of the Actual data is lost. For example, if the original task had 2h in the Actual Work field, then the recreated task has 0h. At this point, the manager and the resource are out of synchronization, because the resource's Team Manager for team members still shows 2h for Actual Work.

There are two ways to get the manager's Actual data back in synchronization with the resource:

• The manager can manually enter the correct actual work values in Microsoft Team Manager. If the manager doesn't have this information, the manager can get the actual data from the person, for example, by having the person send the actual data in an typical e-mail message. -or-
  
  
• The person can change something in the task list in Microsoft Team Manager for team members, and then choose Send Task Updates to the manager. The resource must change something before Microsoft Team Manager for team members enables the person to send Task Updates. The person could change something inconsequential, such as entering text in the Alert field. The alert could say something like "Here's the actual work for the deleted task." When the manager receives the update, the alert message can be removed.