XCLN: Can't Add Fax Service After Installing Exchange (149527)


The information in this article applies to:

  • Microsoft Exchange Client 4.0
  • Microsoft Exchange Client 5.0
  • the operating system: Microsoft Windows 98
  • Microsoft Outlook 97 8.0, when used with:
    • the operating system: Microsoft Windows 95
    • the operating system: Microsoft Windows 98
  • Microsoft Outlook 97 8.01, when used with:
    • the operating system: Microsoft Windows 95
    • the operating system: Microsoft Windows 98
  • Microsoft Outlook 97 8.02, when used with:
    • the operating system: Microsoft Windows 95
    • the operating system: Microsoft Windows 98
  • Microsoft Outlook 97 8.03, when used with:
    • the operating system: Microsoft Windows 95
    • the operating system: Microsoft Windows 98
  • Microsoft Outlook 98, when used with:
    • the operating system: Microsoft Windows 95
    • the operating system: Microsoft Windows 98
This article was previously published under Q149527

SUMMARY

In order to have Fax Services installed and working with the Microsoft Exchange or Outlook Windows 95 client, you must first install the Exchange and Fax Service that ships with Windows 95 and then install the Microsoft Exchange or Outlook Windows 95 client over the top of it. The Microsoft Network Online Service (MSN) also needs to be installed and working with the Windows 95 Inbox client or Windows Messaging client prior to upgrading to the Microsoft Exchange or Outlook Windows 95 client.

MORE INFORMATION

Installing Fax Services after installing the Microsoft Exchange or Outlook Windows 95 client will result in the following error message when selecting Compose New Fax:
The following unrecoverable error has occurred:

Internal MAPI error: The information service cannot be added to the profile using the Inbox Setup Wizard. Contact your administrator.

WORKAROUND

The FAX Service must be installed, configured, and running properly with the Windows 95 Inbox or Windows Messaging client prior to upgrading to the Microsoft Exchange or Outlook Windows 95 client.

NOTE: When working offline from the Microsoft Exchange Server, fax messages may remain in the outbox of an OST/PST until connection to the Microsoft Exchange Server is made. To eliminate this problem, the FAX transport must be listed first under TOOLS/OPTIONS/DELIVERY/ service process order.
Modification Type:MinorLast Reviewed:8/17/2005
Keywords:KB149527
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