OFF95: Setup Not Completed Successfully with Workstation Setup (146198)
The information in this article applies to:
- Microsoft Office for Windows 95
- Microsoft Excel for Windows 95
- Microsoft PowerPoint for Windows 95
- Microsoft Word for Windows 95
This article was previously published under Q146198 WARNING: The information in this article has not been confirmed or tested
by Microsoft. Some or all of the information in this article has been taken
from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION
PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of
any kind, either express or implied, including but not limited to the implied
warranties of merchantability and/or fitness for a particular purpose.
SYMPTOMS When you perform a workstation installation of Microsoft
Office 7.0, you may receive the following error message:
Setup was not completed successfully CAUSE This problem may occur when all of the following conditions
are true:
- You are using IBM LAN Server 4.0 network server software.
NOTE: This problem has also been reported under the following network
software:
DEC Pathworks version 4.0, 5.0D, and 5.1
IBM OS/2
LANtastic
Novell NetWare versions 3.0, and 4.0
Microsoft LAN Manager
-and-
- Your network administrator performs an administrative
installation (setup /a) to a folder on the server.
-and-
- You then perform a workstation installation from a
workstation.
This behavior occurs because the administrative .stf file,
Setup.stf, on the server calls a custom action, RegistrationEngine, which fails
without warning when the Setup program installs Microsoft Excel. The Setup
program then fails. WORKAROUND To work around this problem, delete the reference to the
RegistrationEngine custom action in the Setup.stf file on the server.
WARNING: This modification may not be supported by Microsoft. Microsoft
support professionals will support some modifications to a BACKUP copy of the
Setup.stf file. Note also that while support professionals may help customers
modify specific lines of an STF, we will not rewrite the entire file to achieve
a desired configuration. As a general rule, support is limited to options that
can typically be changed by a user during a standard installation of the
application. To modify the Setup.stf file, use the following steps:
- Copy the Setup.stf file and rename it.
- In Microsoft Excel 5.0 or later, open the Setup.stf file.
- In the Text Import Wizard dialog box, click Next until step 3 of the
wizard appears.
- In the Text Import Wizard - Step 3 Of 3 dialog box, under Data Preview, drag the vertical scrollbar down
until Object ID appears in the Data Preview window. Click the first column to
select it. Hold the SHIFT key down, drag the horizontal scrollbar to the right
until the last column appears in the Data Preview window, and click the last
column. All of the columns should be selected.
- Under Column Data Format, click Text and click Finish.
IMPORTANT: If you do not click the Text option in this step, Microsoft Excel reads some of the entries in
the edited .stf file incorrectly. When this occurs, you receive Setup Parse
error messages during setup. - Select columns A-K, click Column on the Format menu, and then click AutoFit Selection.
- On the Edit menu, click Find, and then search for
"RegistrationEngine" (without the quotation marks).
- Write down the Object Id number that is in the same row in
column A.
- In column F only, search for the Object Id number that you
wrote down in step 8, and then delete the Object Id number. Leave the other
numbers intact.
For example, if you determine that Object Id 4378 in
column A corresponds to the text string "RegistrationEngine," search for 4378
in column F and delete the number. - Click Save on the File menu, click Text (Tab delimited) in the
Save File as Type box, and then click OK.
- Run the Setup program to perform a workstation
installation.
NOTE: Do not use an MS-DOS editor to modify the Setup.stf file. An
MS-DOS editor replaces tabs with spaces and causes a Setup error.
Because you disable the custom action that registers Microsoft Excel file types
in the previous steps, you must manually register each Microsoft Excel file
type. NOTE: To modify the Setup.stf file, you must have the correct
permissions on the server. Please contact your network administrator before you
try to modify any Setup file on the server. The Network Installation
Wizard 1.1 has an option under Office Options to "Modify setup for LanServer
compatibilty" that may also resolve this problem. For more information about
obtaining the Network Installation Wizard, please see the following article in
the Microsoft Knowledge Base: 232967
OFF: How to Obtain the Network Installation Wizard
NOTE: You cannot import the Excel7.reg file to register the Microsoft
Excel file types because the file requires a custom action to work.
STATUS Microsoft has confirmed this to be a problem in the
Microsoft products listed at the beginning of this article.
Modification Type: | Major | Last Reviewed: | 2/24/2006 |
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Keywords: | kbnetwork kbprb kbsetup KB146198 |
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