Error Trying to Acquire Scan Image with Imager (143219)
The information in this article applies to:
- Microsoft Imager for Windows 95 2.0
This article was previously published under Q143219 SYMPTOMS
When you try to acquire an image with either Hewlett-Packard's DeskScan II
version 2.3 or PictureScan, you receive the following error message:
An error has occurred, but cannot load error string.
CAUSE
Microsoft Imager's Twain implementation is not communicating correctly with
DeskScan II or PictureScan to define the correct memory buffer size to
acquire the image.
STATUS
Microsoft has confirmed this to be a problem in Imager version 2.0.
Microsoft is researching this problem and will post new information here
in the Microsoft Knowledge Base as it becomes available.
WORKAROUND
Word 7.0a upgrade contains a new Imager dll updated to work with new
Hewlett-Packard scanning software. An updated Imager Dynamic Link Library
DLL) file to work with the new HP scanning software will ship with Office
Pro 95a.
MORE INFORMATION
The Hewlett-Packard products included here are manufactured by a vendor
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 6/28/2001 |
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| Keywords: | KB143219 |
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