Mac Multimedia: Movies Freeze or Quit with QuickTime 1.6.x (143067)


The information in this article applies to:

  • Microsoft Ancient Lands for the Macintosh 1.0
  • Microsoft Bookshelf 1996-97 for Macintosh
  • Microsoft Encarta 1994 The Complete Multimedia Encyclopedia
  • Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh
  • Microsoft Encarta 97 Encyclopedia for Macintosh
  • Microsoft Cinemania for the Macintosh 1995, 1996, 1997 editions
  • Microsoft Music Central for the Macintosh, 1996, 1997 editions
  • Microsoft Dangerous Creatures for the Macintosh 1.0
  • Microsoft Wine Guide for the Macintosh 1.0
  • Microsoft Wine Guide for the Macintosh 1.0a
  • Microsoft Wine Guide for the Macintosh 2.0
This article was previously published under Q143067

SYMPTOMS

When you attempt to play a video clip in Dinosaurs, Encarta 95, or Cinemania 95, the computer either stops responding (hangs), or you receive the following error message:
The application "unknown" has unexpectedly quit, because and error of type 1 occurred.
In Cinemania 96 and Music Central, you receive the following error message:
<Application Name> requires QuickTime 2.0 or later. To install QuickTime, please run the <Application Name> Installer.
In Dangerous Creatures, Wine Guide, or Ancient Lands, you receive the following error message:
<Application Name> requires QuickTime 2.0 or later, which is not present on this Macintosh. Run the installer on the <Application Name> CD to add QuickTime to your system. If you choose to continue, movies may not work."
In Bookshelf 1996-97:
Currently, no videos or animations will play. QuickTime or QuickTime PowerPlug may not be installed properly. Please run the installer from your Bookshelf 1996-97 Compact Disc.

(With or without QuickTime PowerPlug)

In Cinemania 97:
<Application Name> requires QuickTime 2.0 or later. To install QuickTime, please run the <Application Name> Installer. (With or without QuickTime PowerPlug)
In Encarta 97:
Encarta requires QuickTime 2.0 or Later (including QuickTime Musical Instruments and PowerPlug) Please reinstall from Encarta 97 Disc 1. An unknown error has occurred while initializing Encarta Encyclopedia. Please restart your Macintosh and try again. If you still have a problem, reinstall from Encarta 97 Disc 1.

(With or without QuickTime PowerPlug and QuickTime Musical Instruments)

In Music Central 97:
<Application Name> requires QuickTime 2.0 or later. To install QuickTime, please run the <Application Name> Installer. (With or without QuickTime PowerPlug)
In Wine Guide 2.0:
Microsoft Wine Guide requires QuickTime (TM) 2.0 or later, which is not installed on this Macintosh. Run the installer on the Microsoft Wine Guide CD to add QuickTime to you system. If you continue to run Microsoft Wine Guide without QuickTime (TM) 2.0 or later, movies may not work.
where <application name> is the name of the program you are trying to run.

CAUSE

These problems may occur if the QuickTime (version 1.6.x) extension is in the extensions folder.

Microsoft Dinosaurs, Encarta 95 and Cinemania 95 only display the error message if both QuickTime (version 1.6.x) and QuickTime PowerPlug (version 2.x) are in the extensions folder.

RESOLUTION

For Ancient Lands, Music Central 1996, Dangerous Creatures, and Wine Guide for the Macintosh, use Method 1 to resolve the problem. To resolve the problem for Encarta 95, Cinemania 95, or Dinosaurs use either of the following methods.

Method 1

Replace QuickTime (version 1.6.x) with QuickTime (version 2.0).

Method 2

Remove QuickTime PowerPlug (version 2.0) and replace the program with QuickTime PowerPlug (version 1.0).

MORE INFORMATION

To install a different version of QuickTime or PowerPlug, use the system software installation disks or compact disc included with your computer.

For more information about removing and installing extensions, see your computer system software documentation.
Modification Type:MinorLast Reviewed:12/21/2004
Keywords:KB143067
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