Error Message: The Password-List File %1 Is Damaged... (142808)


The information in this article applies to:

  • Microsoft Windows 95
This article was previously published under Q142808

SYMPTOMS

When you try to change your Windows password by double-clicking the Passwords icon in Control Panel and then clicking Change Windows Password, you may receive the following error message:
The password-list file %1 is damaged. You need to delete it and create a new one. Do you want to delete the damaged file now?
When you click OK, the damaged password list (.pwl) file may not be deleted. The next time you try to change your password, you receive the same error message.

Note that this problem does not affect your ability to log on to a Microsoft Windows NT or Novell NetWare server.

CAUSE

The .pwl file in your Windows folder is damaged, and Windows 95 cannot delete the file.

RESOLUTION

To work around this problem, follow these steps:
  1. Rename the damaged .pwl file. To do so, type the following line at a command prompt, and then press ENTER

    ren c:\<windows>\<username>.pwl c:\<windows>\<username>.xxx

    where <windows> is the name of your Windows folder and <username> is the user name you use to log on to Windows 95.

    NOTE: If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, see the following article in the Microsoft Knowledge Base:

    190296 Unable to Use Personal Certificates in Outlook Express

  2. Restart your computer.
  3. When the Enter Network Password or Welcome To Windows dialog box appears, type the password that you normally use, and then click OK. When you are prompted to confirm the password that you entered, type the password again in the Confirm New Password box, and then click OK.
If the Microsoft Client for Microsoft Networks or the Microsoft Client for NetWare Networks is your primary network client, the above steps cause your Windows password to be the same as your network password. After you perform these steps you can change your Windows password as you normally do. To do so, double-click the Passwords icon in Control Panel, and then click Change Windows Password.
Modification Type:MajorLast Reviewed:12/17/2000
Keywords:KB142808
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