Cannot Print Envelopes with Envelope Feeder (142678)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q142678

SYMPTOMS

When you try to print envelopes to a Hewlett-Packard (HP) 4/4M Plus printer under Windows NT 4.0 using the 4/4M Plus Post Script drivers that ship with Windows NT 4.0 and an HP envelope feeder unit, you receive the following error message:
ME feed COMM 10.

This means that the printer driver does not see that there is an envelope feeder attached to the printer. Below is a list of the printer driver versions involved with this problem: 

   Driver Name:    Pscript.dll
   Data file:      Hp4plus6.ppd
   Config file:    Pscrptui.dll
   Driver version: 4.01
   Environment:    Windows NT x86

RESOLUTION

Remove the envelope feeder and feed the envelopes manually.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kbprint KB142678
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