How to Enable RTF with the Internet Mail Information Service (142575)

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When you send mail using the Internet Mail information service, you must enable RTF for each individual recipient. You cannot enable RTF for all Internet Mail messages, or for an individual message. This behavior differs from that of the CompuServe Mail information service, which allows you to enable RTF for all messages, but does not allow you to enable RTF for an individual recipient or an individual message.

To enable the RTF option for an individual Internet Mail recipient who is already listed in your personal address book, follow these steps:

1. In Microsoft Exchange, click the Address Book button.
2. Click the recipient in the list of addresses, and then click Properties on the File menu.
3. Click the "SMTP - Address" tab.
4. Click the "Always send to this recipient in Microsoft Exchange rich- text format" check box to select it.

To enable the RTF option for an individual Internet Mail recipient who is not already listed in your personal address book, follow these steps:

1. In Microsoft Exchange, click the Compose New Message button.
2. Type the Internet address of the recipient in the To box, and then click Check Names on the Tools menu. The Internet address that you typed becomes underlined.
3. Double-click the Internet address that you typed in the To box, and then click the "Always send to this recipient in Microsoft Exchange rich-text format" check box to select it. If you also want to add the recipient to your personal address book, click the Personal Address Book button.

To enable the RTF option for all messages that you send using the CompuServe Mail information service, follow these steps:

1. In Microsoft Exchange, click Services on the Tools menu.
2. Click CompuServe Mail, and then click Properties.
3. Click the Default Send Options tab.
4. Click the "Send using Microsoft Exchange rich-text format" check box to select it.

For information about problems that can occur when you send messages using the CompuServe Mail information service after you enable the RTF option, please see the following articles in the Microsoft Knowledge Base:

CompuServe Mail is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.