Remote Network Monitor Agents Information Not Available (141238)
The information in this article applies to:
- Microsoft Systems Management Server 1.1
- Microsoft Systems Management Server 1.2
This article was previously published under Q141238 SYMPTOMS
When you attempt to find all remote Network Monitor agents across routers
in Systems Management Server Administrator User Interface (SMS Admin UI),
the remote agents information is not available.
CAUSE
This problem occurs due to one or all of following:
- The multicast forwarding option on the router is not enabled
- Recent computer inventory of the client computer does not have
the network monitor agent running for its current state.
WORKAROUND
To work around the problem, do one or all of the following:
- Configure the router for multicast packets to pass through the
router. The router may be allowing only IP and IPX packets to
pass.
- For remote network monitoring, manually enter the computer name or
network address of the client computer in Network Monitor.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server
version 1.1. We are researching this problem and will post new information
here in the Microsoft Knowledge Base as it becomes available.
MORE INFORMATION
The SMS Admin UI runs a query against the database to find computers with
the Network Monitor Agent current status as "Running." The Network Monitor
user interface is invoked with a command line parameter of the computer
name detected.
In Network Monitor, an "Identify Network Monitor users" option is
available. This option sends a series of multicast packets to all NetBIOS-
enabled systems that have the Network Monitor agent installed. After
detecting all the Network Monitor agents, a list of the agents is
displayed.
| Modification Type: | Minor | Last Reviewed: | 6/14/2005 |
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| Keywords: | kbnetwork kbNetworkMon KB141238 |
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