WD97: "Invalid Page Fault" During Mail Merge (141077)
The information in this article applies to:
- Microsoft Word 97 for Windows
This article was previously published under Q141077 SYMPTOMS
When you create a mail merge, you may receive one of the following error
messages after you click the Create button and select an option, after you
click Active Window or New Main Document, or after you click the Get Data
button:
This program has performed an illegal operation and will be shut down.
(After you click the Details button)
Winword has caused an invalid page fault in module <unknown> at
0000:815xxxxx"
Winword has caused an invalid page fault in module ODBC32.DLL
Invalid Page Fault error in module Winword.exe.
A Fatal Exception error has occurred.
CAUSE
This problem occurs because the Odbc32.dll file, located in the
Windows\System folder, has been corrupted.
RESOLUTION
To resolve this problem, use the appropriate method described below.
Method 1: Rename the Current Odbc32.dll File and Reinstall Office- Use Windows Explorer to locate the Odbc32.dll file in the
Windows\System folder.
- Select the Odbc32.dll file. Press F2, and type a new name for the file,
such as "Odbc32.old" (without the quotation marks). Click Yes when asked
if you want to change the file name's extension.
- Click the Start button, point to Settings, and then click Control Panel.
In Control Panel, double-click Add/Remove Programs.
- On the Install/Uninstall tab, click Microsoft Office 97. Click the
Add/Remove button.
- Click the Reinstall button.
Method 2: Copy the Odbc32.dll File from the Office Compact Disc
If you have Microsoft Office on compact disc, copy the Odbc32.dll file from
the OS\System folder on the compact disc to the Windows\System folder
on your local hard drive.
Method 3: Rename the Current Odbc32.dll File and Reinstall the ODBC Appnote
ODBC may have been installed to a stand-alone version of Word using the
Odbc32.dll file that ships with "WX1220: ODBC 32-Bit Drivers Appnote."
Rename the current Odbc32.dll file and reinstall the Odbc32.dll file from
"WX1220: ODBC 32-Bit Drivers Appnote w/Desktop Drivers Ver. 3.4."
MORE INFORMATION
You cannot correct this error by deleting the Office folder and
reinstalling Office because the problem file is in a different folder. You
must rename the Odbc32.dll file (located in the Windows\System folder)
manually, and then reinstall Office to correct this error.
| Modification Type: | Major | Last Reviewed: | 11/14/2000 |
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| Keywords: | kbmerge kbprb KB141077 |
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