Multimedia: Error Message: Uninstaller Error (139920)


The information in this article applies to:

  • Microsoft Music Central for Windows, 1996, 1997 edition
  • Microsoft Cinemania for Windows, 1992, 1993, 1994, 1995, 1996, 1997 editions
  • Microsoft Encarta 97 World Atlas for Windows
This article was previously published under Q139920
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

When you try to remove the program listed at the top of this article using the Add/Remove Programs tool in the Windows Control Panel, you may receive the following error message:
Uninstaller Error! An error occurred while trying to remove Microsoft Music Central 96. Uninstallation has been canceled.

CAUSE

This error message can occur if the CD-ROM drive letter has changed since the original installation of Music Central. For example, this can happen after you install a second hard disk. In some cases, this can cause your CD-ROM drive letter to change.

RESOLUTION

To resolve this problem, use one of the following methods:

Method 1

Change the CD-ROM drive letter to the original drive letter designation, remove the program listed at the top of this article, and then switch the drive designation back to the new drive letter.

For information about how to perform this task, contact your hardware manufacturer.

Method 2

Delete the program's registry items.

For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows . Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. The registry is a system-wide database used for storing Windows software and hardware configuration settings.

  1. Click Start, and then click Run.
  2. Type the following line, and then click OK: 
          regedit
  3. When Registry Editor appears, double-click the HKEY_LOCAL_MACHINE folder.
  4. Double-click the SOFTWARE folder, and then the Microsoft folder.
  5. Double-click the Windows folder, and then the Current Version folder.
  6. Double-click the Uninstall folder.
  7. Click the folder entry for the program you are using. For example, MicrosoftMusicCentral96 or MicrosoftMusicCentral97
  8. Click Delete. Confirm the deletion.

    CAUTION: Make sure you delete only the folder for the program listed at the top of this article.
  9. Close Registry Editor. Run the program listed at the top of this article from your CD-ROM drive, and then exit the program.
You can now remove Music Central using the Add/Remove Programs tool in Control Panel.

MORE INFORMATION

NOTE: The programs listed at the the top of this article makes only minor additions to your hard disk. The Uninstall feature only removes the shortcut located on the Start menu, and removes the program's registry information.

If you decide to ignore the error and remove the Music Central icon from your Start menu, do the following:

  1. Click Start, point to Settings, and then click Taskbar or Taskbar & Start Menu.
  2. Click the Start Menu Programs tab, and then click Remove.
  3. Double-click the Microsoft Reference folder.
  4. Click the program shortcut, and then click Remove.
Modification Type:MajorLast Reviewed:11/14/2003
Keywords:kberrmsg kbfix kbmm kbsetup KB139920
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