MORE INFORMATION
Multiple Files by the Same Name Appear in the Open Dialog Box
Symptoms: When you do an Advanced Search and specify Search
Subdirectories, the results may show several files with
identical file names, but their locations are not
indicated.
Cause: The results are displayed in List view.
Resolution: Instead of List view, use one of the following view
options:
Details, Properties, or Preview.
Status Bar Displays 0 Files Found
Symptoms: The status bar displays 0 Files Found.
Cause: By design, Word displays the 0 Files Found message in the
following situations:
- No matching files are found.
- A search is in progress.
To determine whether a search is in progress, look at the
buttons in the lower-right corner of the Open dialog box.
While a search is in progress, the Find Now button changes
to Stop. When the button appears as Find Now, the search is
completed.
Note: The Status Bar displays 0 Files Found until the
search is completed.
The "Look In" List Displays Parent Directories, Not Subdirectories
Symptoms: The Look In list in the Open dialog box contains the parent
folder, desktop folders, local or network drives, and the
root folder, but not the subfolders of the current folder.
Cause: The Look In list displays the current folder and upper-
level folder and drives by design.
Workaround: To view the subfolders of the current folder, look at the
list box below the Look In list.
Word Hangs or Crashes During File Open
Symptoms: Word hangs (stops responding) or crashes at the following
times:
Case 1. When you select a file in the Open dialog box,
regardless of which view--List, Details, Properties,
Preview--you are using.
Case 2. When you click Open on the File menu.
Cause: Word may hang or crash when you attempt to open a document
for the following reasons:
Case 1. The selected document is damaged or corrupt.
Case 2. The first document in the selected subfolder is
damaged or corrupt.
Workaround: Case 1 and 2. Remove the corrupt document and use a backup
copy of your document.