STOP: 0x0000000A After Installing Cheyenne ArcServe 1.0 (139633)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
This article was previously published under Q139633

SYMPTOMS

After you install the Cheyenne ArcServe 1.0 tape backup software, the following STOP error message appears:
STOP: 0x0000000A
IRQL_NOT_LESS_OR_EQUAL

RESOLUTION

To correct this problem, do one of the following:
  • Upgrade to Cheyenne ArcServe 2.0 or greater.

    -OR-
  • Request ECN074.ZIP by sending an electronic mail to *SYSOP in the Cheyenne Software Forum (GO CHEYENNE). You must include your ArcServe software serial number.
For more information, contact Cheyenne Software, Inc., Technical Support at (800) 243-9832.

The Cheyenne ArcServe tape backup software is manufactured by Cheyenne Software, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:12/16/2003
Keywords:kb3rdparty KB139633
©2003 Microsoft Corporation. All rights reserved.