Err Msg: "Cannot Access Printer" and "Cannot Print" (139618)
The information in this article applies to:
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
This article was previously published under Q139618 SUMMARY
When you attempt to print in Notepad, the following error message may
appear:
Cannot access your printer.
Be sure that your printer is connected properly and use Control
Panel to verify that the printer is configured properly.
When you start Write, the following error message may appear:
Cannot print.
Be sure that your printer is connected properly, and use the
Printers option in Control Panel to verify that the printer is
configured properly.
CAUSE
This problem can occur if the printer driver is corrupt.
RESOLUTION
To correct this problem:
- If you have multiple printers installed, please see the following
article(s) in the Microsoft Knowledge Base:
ARTICLE-ID: 136812
TITLE : How to Determine What Print Drivers a Print Driver
Requires
ARTICLE-ID: 135406
TITLE : Steps to Manually Remove and Reinstall a Printer Driver
- Expand the original printer drivers from the Windows NT CD-ROM disc to
the following directory:
%SystemRoot%\System32\spool\drivers\%Platform%\1).
| Modification Type: | Major | Last Reviewed: | 12/16/2003 |
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| Keywords: | KB139618 |
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