Hardware Detection Hangs with Videostar Pro Capture Card (139430)
The information in this article applies to:
This article was previously published under Q139430 SYMPTOMS
When you are running the hardware detection portion of Setup from within
Windows 95, or when you use the Automatically Detect Installed Hardware
option in the Add New Hardware Wizard, your computer may stop responding
(hang).
CAUSE
This problem can occur if you have a Diamond Videostar Pro video capture
card with a built-in MJPEG daughter card installed and you run a video
capture session before you run the hardware detection routine.
When this occurs, the hardware detection routine does not detect the
video adapter driver in memory, causing certain memory areas to be
overwritten.
RESOLUTION
To work around this problem, use any of the following methods:
- Do not run a video capture session before running the hardware
detection routine.
- If your computer hangs during Setup, turn it off, wait a few seconds,
turn it back on, run Setup again, and choose Safe Recovery when you
are prompted.
- Contact Diamond Multimedia Systems, the manufacturer of the Videostar
Pro capture card, for information about using this card with Windows
95.
MORE INFORMATION
This problem does not occur if you run Windows 95 Setup from MS-DOS
because the video driver is not resident in memory.
| Modification Type: | Major | Last Reviewed: | 12/17/2000 |
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| Keywords: | KB139430 |
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