Print Jobs Not Clearing for Compaq Pagemarq Printers (138926)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0
This article was previously published under Q138926

SYMPTOMS

When you print to a Windows NT 3.51 server connected to a Compaq Pagemarq 15 or Pagemarq 20 network laser printer, print jobs are not deleted from the print queue.

RESOLUTION

Check the firmware revision of your printer. Your Pagemarq printer should have a firmware revision of 1.13 or later. To obtain the latest firmware contact Compaq Technical Support at (800) 652-6672.



The products included here are manufactured by Compaq Computer Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kb3rdparty kbprint KB138926
©2002 Microsoft Corporation. All rights reserved.