Compaq Systems Hangs During Upgrade to 3.51 (137925)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.51
This article was previously published under Q137925

SYMPTOMS

Your Compaq computer using the HAL provided in Compaq's Support Software Diskette (SSD) version 1.14 does not start after upgrading to Windows NT 3.51.

CAUSE

Windows NT Setup incorrectly detects the Compaq ISA Uniprocessor HAL from SSD 1.14 and replaces it with the multi-processor HAL from version 3.51.

RESOLUTION

Compaq technical support recommends that you install the Compaq ISA Uniprocessor Support HAL from SSD version 1.15 prior to upgrading to Windows NT version 3.51.

Support Software Distribution 1.15 is available from the Compaq BBS at (713)378-1418 or on CompuServe in the CPQ forum. The filename is SP1209.EXE.
Modification Type:MajorLast Reviewed:11/4/2003
Keywords:KB137925
©2003 Microsoft Corporation. All rights reserved.