Network Failure Using the SMC EtherCard Plus Series NIC (137858)


The information in this article applies to:

  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows for Workgroups
This article was previously published under Q137858

SYMPTOMS

After you install an SMC EtherCard Plus series network interface card (NIC) on your computer and the SMC NDIS 3 driver (SMC8000W.386) in Windows for Workgroups 3.11, you may experience one or more of the following network problems:

  • Your network connections get disconnected sporadically.
  • You are unable to PING any network hosts.
  • You are unable to connect to other computers on the network.
The symptoms above occur with the following SMC NIC models installed on your computer:
  • WD8003E
  • WD8003E/A
  • WD8003ET/A
  • WD8003EB
  • WD8003EBT
  • WD8003EP
  • WD8003S
  • WD8003SH
  • WD8003ST/A
  • WD8003W
  • WD8003W/A
  • WD8003WT
  • WD8013EP
  • WD8013EW
  • WD8013W

CAUSE

You are using the faulty SMC8000W.386 driver from the Windows NT 3.5 or 3.51 Server compact disc.

RESOLUTION

To correct this problem:
  1. Obtain ETHER.EXE, which contains a new version of SMC8000W.386, from one of the following SMC electronic services:

    - SMC forum (GO SMC) on CompuServe
    - Internet: info.smc.com
    - SMC Bulletin Board Service (BBS) at (516) 434-3162

  2. Ensure the SMC8000W.386 driver file has a file date of 4/28/95 and file size of 42,589 bytes.
  3. Replace the existing driver file in the \WINDOWS\SYSTEM directory with the new SMC8000W.386 file.
  4. Restart Windows for Workgroups 3.11.
The SMC products discussed here are manufactured by Standard Micro Systems, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:11/14/2003
Keywords:KB137858
©2003 Microsoft Corporation. All rights reserved.