System Hangs Using EtherExpress PRO/100 in EISA/PCI Computer (137594)


The information in this article applies to:

  • Microsoft Windows 95
This article was previously published under Q137594

SYMPTOMS

If you are using an Intel EtherExpress PRO/100 EISA-based network adapter in a computer with both an EISA and a PCI bus, the computer may stop responding (hang) when you try to install Windows 95 or copy the Windows 95 cabinet (.cab) files from a server. This problem can occur regardless of the network protocols or clients in use, but does not occur on computers with only an EISA bus, or if you are using real-mode (NDIS 2) network drivers.

CAUSE

This problem is caused by bus timing problems that occur when both an EISA and a PCI bus are present in a computer.

RESOLUTION

To work around this problem, follow these steps:
  1. In Control Panel, double-click the Network icon.
  2. Click the Intel EtherExpress PRO/100 (EISA) network adapter, and then click Properties.
  3. Click the Advanced tab.
  4. In the Property box, click Off, and then change the number in the Value box to 10.
  5. In the Property box, click On, and then change the number in the Value box to 10.
  6. Click OK.
NOTE: The above procedure may not completely eliminate this problem, but should significantly improve system stability when you are accessing the network. To completely eliminate the problem, you must use real-mode drivers for the Intel EtherExpress PRO/100 network adapter. To configure the adapter to use real-mode drivers, follow these steps:
  1. In Control Panel, double-click the Network icon.
  2. Click the Intel EtherExpress PRO/100 (EISA) network adapter, and then click Properties.
  3. Click the Real Mode (16 Bit) NDIS Driver option button.
  4. Click OK.
You may want to contact the network adapter's manufacturer to inquire about a possible updated protected-mode driver that resolves this problem.
Modification Type:MajorLast Reviewed:12/17/2000
Keywords:KB137594
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