Not Enough Disk Space When Running WINHLP32 in Windows NT 3.51 (137425)

SYMPTOMS

When you use the new Help engine (WINHLP32.EXE) in Windows NT 3.51, the following error message may appear:

A temporary file is created when Help is setting up (%system_root%\system32\<file name>.TMP). This file is temporarily stored on your computer or on a network. There is either not enough disk space for this file, or the network connection is not responding.

CAUSE

This problem occurs if you do not have proper security permissions to write to the %SystemRoot%\SYSTEM32 directory and the directory that the help file is located. The new help engine (WINHLP32.EXE) needs to write a temporary file to these two locations. The Everyone group has Change permission by default. If the Administrator removes this right for the \SYSTEM32 subdirectory, the above error message appears.

RESOLUTION

To correct this problem, do one of the following:

Log on as an Administrator.

-or-
Grant the user Change permissions to the %SystemRoot%\SYSTEM32 directory on the Windows NT computer.

NOTE: Change permission is the default security for the \SYSTEM32 subdirectory. The problem described above occurs when an administrator has changed the default permissions. Access to the Windows NT directory tree is protected by share permissions. Directory permissions are a secondary level of security.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.