Removing Damaged Messages from MS Exchange Outbox (137364)

RESOLUTION

There are two methods for working around this problem:

Method 1

NOTE: Use this method only if the mail service you are using is the Microsoft Mail service.

1. In Control Panel, double-click the Mail And Fax icon.
2. Click the Microsoft Mail service, and then click Properties.
3. On the Delivery tab, click the Enable Outgoing Mail Delivery check box to clear it.
4. Click the Enable Incoming Mail Delivery check box to clear it, and then click OK twice.
5. Start Microsoft Exchange.
6. Open the Outbox and drag the damaged message to the Inbox. Or, delete the message if it is not important.
7. Create a new message.
8. Repeat steps 6-7 for any additional damaged messages, and then quit Microsoft Exchange.
9. Repeat steps 1-4 to enable mail delivery in Microsoft Exchange.

You can use this information to correct messages that become stuck in the Outbox. If the problem is with incoming mail from the post office, contact the administrator of the mail service. You can still send mail using the Remove Preview feature.

Method 2

NOTE: You can use this method with any mail service.

1. In Control Panel, double-click the Mail And Fax icon.
2. Click Show Profiles, and then click Add.
3. Click the Manually Configure Information Services option button, and then click Next.
4. Enter a name for the profile, and then click Next.
5. Click Add, click Personal Folders, and then click OK.
6. Enter the location for the .pst file. The default location is C:\Exchange\Mailbox.pst.
7. Click OK twice, click Next, and then click Finish.
8. In the "When starting Microsoft Exchange, use this profile" box, click the new profile.
9. Start Microsoft Exchange. If the damaged message is in the Outbox, you should receive an error message titled "Undeliverable." Now that the message has been rejected, you can modify or delete it. After you do so, reset the profile and start Microsoft Exchange again.

You can use this method to determine which message is causing the problem by downloading messages with the Remote Preview feature. When you determine which message is causing the problem, remove the message using the Remote Preview feature, or contact the mail administrator to have the message removed.