Received Fax Is Not Delivered to Inbox (136897)


The information in this article applies to:

  • Microsoft Windows 95
  • Microsoft Windows 98
  • Microsoft Outlook 97
This article was previously published under Q136897
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, you should first make a backup copy of the registry files (System.dat and User.dat). Both are hidden files in the Windows folder.

SYMPTOMS

Although the fax service successfully receives an incoming fax, the fax may not be delivered to your Microsoft Exchange Inbox.

CAUSE

This problem can occur for any of the following reasons:
  • The fax message was larger than 1 MB in size.
  • There were transmission errors.
  • There was line noise on a high-speed transmission.

RESOLUTION

First, make sure that the fax was received. To do so, check the Windows\Spool\Fax folder for an Rcv<nnnnn>.mg3 or Rcv<nnnnn>.efx file. If this file exists, you may be able to force delivery to your Inbox. To do so, follow these steps:
  1. Quit Microsoft Exchange.
  2. Note the names of the .mg3 or .efx files in the Windows\Spool\Fax folder. Each of these files represents a received fax that was not delivered to the Inbox.
  3. Back up the files you noted in step 2 by copying them to another folder.
  4. Use Registry Editor to modify the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\At Work Fax\Local Modems\Received

    This key can have several string values with the format R<nn> and F<nn>, where <nn> is a 2-digit decimal number. These entries must be consecutively numbered, starting with 00. The F<nn> entry holds the fax filename string value (for example, Rcv<nnnnn>.mg3 or Rcv<nnnnn>.efx). The R<nn> entry contains the result code for the transmission. A value of 001 indicates a successful receive, so this value should always be set to 001. The following example represents entries for two files:
          F00=RCV3edd0.MG3
      R00=001
      F01=RCV4bd10.EFX
      R01=001
    Add a new registry value for F<nn> with a string value equal to the fax filename. Make sure to create a new registry value for the corresponding R<nn> entry with a value of 001.

    For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.

    WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
  5. Make sure to repeat step 4 for each fax file.
  6. Start Microsoft Exchange. The fax messages should appear in your Inbox.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbprb KB136897
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