Help Desk Options Incorrectly Displays Error Message (136546)


The information in this article applies to:

  • Microsoft Systems Management Server 1.0
  • Microsoft Systems Management Server 1.1
This article was previously published under Q136546

SUMMARY

If you run Help Desk Options on a computer that does not have USERTSR or USERIPX loaded, the following incomplete error appears:
Current setting not available. Remote control agent
The error should display:
Current setting not available. Remote control agent not loaded.
Microsoft has confirmed this to be a problem in Systems Management Server version 1.0 and 1.1. This problem was corrected in the latest US Service Pack for Systems Management Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base:

SERVPACK

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbnetwork kbRemoteProg kbtshoot KB136546
©2004 Microsoft Corporation. All rights reserved.