RESOLUTION
Update to the latest version of LISTUSER.EXE. For more information about
the LISTUSER.EXE utility and how to obtain it, please see the following
article in the Microsoft Knowledge Base:
99419 PC DB: Database Maintenance Utilities (Complete)
When you update to the latest version of LISTUSER.EXE, and it does not
resolve your problem, one or more files on the Microsoft Mail postoffice
may be corrupt. You can determine corruption of files by checking the file
sizes.
If any of the following calculations results in a remainder, the
corresponding file is corrupt:
NOTE: All three access files should equal the same whole number.
(size of ACCESS.GLB) / 586
(size of ACCESS2.GLB) / 69
(size of ACCESS3.GLB) / 512
If corruption exists with any of the three Access files, restore from
backup. The complete list of files to restore is:
- ACCESS.GLB
- ACCESS2.GLB
- ACCESS3.GLB
- ADMIN.NME
- ADMINSHD.NME
- ADMIN.GRP
- ADMINSHD.GRP
Before you restore the files, check the ADMIN.NME, ADMINSHD.NME, ADMIN.GRP,
and ADMINSHD.GRP files for corruption. The ADMIN.NME and ADMINSHD.NME files
should be divisible by 45 and should be the same size and date. The
ADMIN.GRP and ADMINSHD.GRP files should be the same size and date stamp. To
check the ADMIN.GRP and ADMINSHD.GRP for corruption, subtract 8 prior to
dividing by 8. All files should come out to whole numbers.
All the files should be restored from the most recent valid backup. If
users have been added to the mail system since the last backup, these users
will have to be redefined after the restoration.
For Mail for PC Networks, MS-DOS workstation users:
You should make an archive of your mail folders and Inbox prior to
restoring the files that can be unarchived upon recreation of the
mailbox.
For Mail for Windows users:
You should make a backup of your MMF file prior to restoring the
files that can be re-imported (from the File menu, choose Import
Folders) upon recreation of your mailbox.