Compaq NetFlex-L Fails To Start/Windows NT Hangs During Shutdown (135345)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
This article was previously published under Q135345

SYMPTOMS

After you install Windows NT on a Compaq computer using a NetFlex-L network interface card (NIC) driver (PCNTN3.SYS) supplied in the Compaq Support Software Diskette (SSD) version 1.15, the following error message appears when you start Windows NT:
At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.

The following event is written to the system log:

Event: 7022
Source: Service Control Manager
Type: Error
Description: The Computer Browser service hung on starting.


In addition, Windows NT stops responding (hangs) during shutdown.

CAUSE

This problem occurs if you are using the IPX/SPX Compatible transport (NWLink) protocol and the computer is not connected to the network.

WORKAROUND

To work around this problem, make sure your computer is connected to a working network.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
Modification Type:MajorLast Reviewed:12/16/2003
Keywords:kbnetwork KB135345
©2003 Microsoft Corporation. All rights reserved.