WD95: Cannot Rename Normal.dot If Word Mail Is Running (134896)
The information in this article applies to:
- Microsoft Word for Windows 95
- Microsoft Word for Windows 95 7.0a
This article was previously published under Q134896 SYMPTOMS
When you attempt to rename the Normal template while Word Mail is running,
you receive the following error message:
Cannot rename Normal: Access is denied.
Make sure the disk is not full or write-protected
and that the file is not currently in use.
CAUSE
When you compose a mail message, a session of Microsoft Word is opened in
the background. When Word is active, it uses the Normal template and
creates a temporary file for Normal.dot; therefore, you cannot rename the
file. This behavior is by design of Microsoft Word.
WORKAROUND
To work around this behavior, send your mail message and close Word before
you rename the Normal template.
NOTE: You may also have to close Outlook or Exchange so that the Normal.dot
temporary file is closed.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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| Keywords: | kbprb kbusage KB134896 |
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