Event 2000 Occurs When You Print to a Shared Printer (134759)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
This article was previously published under Q134759

SYMPTOMS

When you print to a shared printer, the following is logged in the system log:

Event 2000:
Source: SRV
Type: ERROR Description
: The server's call to a system service failed unexpectedly.

0000: 00040000 00540001 00000000 c00007d0
0010: 00000000 c000000d 00000000 00000000
0020: 00000000 00000000 12880bc5

CAUSE



This problem occurs when:

  • A printer is physically connected to your computer running Windows 95 and shared on the network.
  • You print from an MS-DOS-based application under Windows 95 to LPT2, and LPT2 is redirected to a printer shared by Windows NT.
  • The printer shared by Windows NT is not local printer, but is redirected to a printer shared by Windows 95.
  • The Windows NT printer is created in two steps. You use Connect To Printer to access the printer shared by Windows 95 and you use Create Printer and Print To <destination> to print to the printer shared by Windows 95.
In above configuration, the error occurs when the spooler accesses LAN Manager Print Services.

WORKAROUND

To work around this problem, edit the Registry:

WARNING: Using the Registry Editor incorrectly can cause serious, system- wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of the Registry Editor can be solved. Use this tool at your own risk.

  1. Run Print Manager and remove the printer previously established.
  2. Run Registry Editor (REGEDT32.EXE).
  3. From the HKEY_LOCAL_MACHINE subtree, go to the following key:

    \SYSTEM\CurrentControlSet\Control\Print\Providers
    \LanManPrintServices\PortNames

  4. Delete following key:

    REG_SZ: \\printserver\printershare

  5. Shutdown and restart Windows NT.
  6. Run Print Manager and create a printer:
    1. From the Printer menu, choose Create Printer.
    2. In the Print To list box, choose Others.
    3. Select Local Port and then choose OK.
    4. Type in the universal naming conversion (UNC) path to the print server, for example \\printsrv\printshare, and then choose OK.


Modification Type:MajorLast Reviewed:12/16/2003
Keywords:KB134759
©2003 Microsoft Corporation. All rights reserved.