PC Gen: DIRSYNC.DOC from Mail 3.5 Does Not Print (134381)
The information in this article applies to:
- Microsoft Mail for PC Networks 3.5
This article was previously published under Q134381 SYMPTOMS
When you try to print the DIRSYNC.DOC file, included on the Mail Utilities
disk in version 3.5 of Microsoft Mail for PC Networks, the file may not
print from Microsoft Word version 6.0 or later for Windows.
CAUSE
The DIRSYNC.DOC file, located in the DIRSYNC directory on the Mail
Utilities disk, is formatted using the A4 page layout. When you try to
print the document, the printer will prompt you to insert A4 paper, and it
will not print until this is done. However, this paper size is currently
not used by default in the United States.
RESOLUTION
To be able to print the DIRSYNC.DOC, open the document in Microsoft Word
for Windows and position the cursor anywhere in the document body (not the
header), from the File menu, choose Page Setup. Then select the Paper Size
tab.
In the Paper Size option, select Letter 8.5 x 11 inch. The DIRSYNC.DOC
should now print using normal 8.5 x 11-inch paper.
NOTE: According to the DIRSYNC.DOC, the total number of pages in the
document is 32. This is incorrect. The number of pages, when printed
using the Normal 8.5 x 11 Letter format, is 54 pages long.
| Modification Type: | Major | Last Reviewed: | 11/11/1999 |
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| Keywords: | KB134381 |
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