CONN: How to Reset the Mail Queue for Mail Connection 3.2 (134378)


The information in this article applies to:

  • Microsoft Mail Connection for PC and AppleTalk Networks 3.2
This article was previously published under Q134378

SUMMARY

This article covers the steps necessary to reset the mailbag for version 3.2 of the Microsoft Mail Connection for PC and AppleTalk Networks.

Notes:

  • The following steps should be done if there is corruption or if the file is missing.
  • Evidence of corruption include: a mail message that is being sent multiple times from PCMail to AppleTalk Mail, or messages that cannot be deleted from the MACNET/MACPO queue.
For additional information regarding these problems, and prior to following the procedures of this article, please see the following article in the Microsoft Knowledge Base:

119022 Message Redelivered Repeatedly to Mac Clients

NOTE: MACNET/MACPO will be used to represent the proxy network and postoffice names throughout this article. These names can be different in specific installations.

For additional information, please see the following articles in the Microsoft Knowledge Base:

109259 MACGATE.INI File Should Not Be Edited Manually

109256 Changing Mail Connection Proxy Network & Postoffice

MORE INFORMATION

In version 3.2 of the Mail Connection for PC and AppleTalk Networks, there are two queues created when the gateway is installed. One of these is for the proxy postoffice; the other is for mail addressed using the gateway addressing method. The gateway addressing method uses a queue identical to the queue for version 1.0b of the Connection Gateway.

Prior to recreating the MBG and KEY files for the proxy PO queue, the administrator should return mail from the MACNET/MACPO queue.

  1. Stop the Mail Connection for PC and AppleTalk Networks.
  2. Run the Mail for PC Networks Administrator's program (ADMIN.EXE).
  3. Select the Queue option, and select MACNET/MACPO from the list of network names.

    This will display messages that are in the queue.
  4. Select the Return option, and use the spacebar to mark each message in the queue.
  5. When you are finished marking the messages, press the RETURN key, and answer Yes to the Return Selected Times? prompt.

    NOTE: If more than fifty items are in the mailbag, repeat the procedure.
To recreate the queue, it is necessary to find the number of the queue for the proxy PO. This number is kept in an XTN file on the postoffice.

  1. Copy the NETWORK.GLB file to a local drive.

    WARNING! Be careful to work with the correct drive as the NETWORK.GLB file from one postoffice will not be the same as another.
  2. Type out the NETWORK.GLB file from the MS-DOS prompt (use the MORE pipe if this is a large file and scrolls off the screen).

    NOTE: The network names will be followed by a short blank space and an eight digit number.

    Look for the MACNET name followed by a short space of less than 15 characters and an eight digit hex number. This number is part of the file name of an associated XTN file.

    The queue number will be found in an XTN file. Using the hex number of the NETWORK.GLB file, search the XTN directory for a file with this name (hexid) and the XTN extension.
  3. Type out the <hexid>.XTN file.
  4. Find MACPO followed by a short space and eight digit number. Write this number down as it is the <HEXID> of the actual queue that is to be reset.
Resetting the queue for the gateway involves resetting two files: the <HEXID>.MBG and the <HEXID>.KEY.

NOTE: To allow for recovery, make a copy of the <HEXID>.MBG and <HEXID>.KEY files prior to resetting them. To create new .MBG and .KEY files:

  1. From the Administrator program (ADMIN.EXE) menu, choose External-Admin, Create.
  2. Create a new postoffice on an existing network, and then quit ADMIN.EXE.
  3. Change to the MBG directory of the postoffice, and look for a 0-byte .MBG file with the current date and time.

    Write down the number of this MBG file that will be used to find the .KEY file.
To copy the new .MBG and .KEY files:

  1. Copy the new 0-byte .MBG file over the corrupt .MBG file. You cannot use the MS-DOS COPY command to copy 0-byte files.

    On a Novell NetWare network, use NCOPY.

    On a LAN Manager-compatible network, use XCOPY.
  2. Change to the KEY subdirectory of the postoffice; issue the MS-DOS DIR command to look for the new KEY file noted in step 3 above.
  3. Copy the new 560 byte KEY file over the corrupt .KEY file.
  4. In ADMIN.EXE, choose External-Admin, Delete; then delete the new postoffice that was created earlier.
Modification Type:MajorLast Reviewed:11/10/1999
Keywords:KB134378
©2002 Microsoft Corporation. All rights reserved.