OFF95: Generic Icons with Question Mark Displayed in New Dialog (134269)
The information in this article applies to:
- Microsoft Office for Windows 95
- Microsoft Excel for Windows 95
- Microsoft PowerPoint for Windows 95
- Microsoft Word for Windows 95
- the operating system: Microsoft Windows NT 3.51
This article was previously published under Q134269 SYMPTOMS
When you open the New dialog box by clicking New on the File menu in a
Microsoft Office application or by clicking the Start A New Document
button on the Office toolbar, the icons that appear in this dialog box may
display a generic icon with a question mark.
CAUSE
This behavior occurs when you perform a Run From Network Server or Run From
CD installation of Microsoft Office under Windows NT version 3.51. This
behavior occurs because Microsoft Office cannot display the correct icon
for an item that is located on a network drive or CD.
When you perform a Run From Network Server or Run From CD installation of
Microsoft Office, the Office template files are not copied to your local
hard disk. Instead, they are accessed from the network server or CD.
Because of this behavior, the template files in the New dialog box are
displayed using a generic icon with a question mark, because the icon
referenced on the network server cannot be displayed.
The icons on the Binders tab may be displayed using the correct icon
because the Binder application is copied to your local hard disk during a
Run From Network Server or Run From CD installation.
Note that this behavior does not affect the functionality of the New dialog
box, and does not prevent you from creating new documents using the
Microsoft Office templates.
This problem does not occur under Windows 95.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
REFERENCES
For more information about creating a new Microsoft Office document, click
the Index tab in Microsoft Office Help, type the following text
and then double-click the selected text to go to the "Start A New File From
The Office Shortcut Bar" topic.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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| Keywords: | KB134269 |
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