OFF95: "Please Insert CD" Running Setup from Control Panel (134266)
The information in this article applies to:
- Microsoft Office for Windows 95
This article was previously published under Q134266 SYMPTOMS
When you run the Office Setup program using the Add/Remove Office Programs
command (Office Shortcut Bar) or the Add/Remove Programs Properties dialog
box (Control Panel), the following message appears:
Please insert your Microsoft Office 95 CD 1
This behavior occurs even if the Office compact disc (CD) is currently
located in the CD-ROM drive on your computer. Additionally, if you click
Cancel, you receive the following error message:
Setup Initialization Error
Setup cannot run without your program's diskettes.
CAUSE
This behavior occurs when you run the Office Setup program from a CD using
the Add/Remove Office Programs command on the Office Shortcut Bar, or the
Add/Remove Programs icon in Control Panel. Normally, when you run a Setup
program from the Office Setup And Uninstall dialog box or the Add/Remove
Programs Properties dialog box, if the Setup file for that program is
currently available on a floppy disk, a CD, or a network drive, Windows
runs the Setup program for that application. However, when you run the
Office Setup program on CD using either of these dialog boxes, Windows asks
you to insert the CD that contains the Setup program.
Additionally, if you click Cancel, you receive the second error message
described above indicating that Setup cannot be run without the program's
disks, even though you installed Office from a CD.
RESOLUTION
To avoid this behavior, run Setup from the Office CD instead of from the
Office Setup And Uninstall dialog box or the Add/Remove Programs dialog
box.
To work around this behavior, when you receive the first error message
described above, make sure the Office CD is inserted in your CD-ROM drive,
and then click OK.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. We are researching this problem
and will post new information here in the Microsoft Knowledge Base as it
becomes available.
REFERENCES
For more information about how to remove a Windows 95 program from your
computer, click the Index tab in Windows Help, type the following text
removing, programs from your
and then double-click the selected text to go to the "To Remove A Program
From Your Computer" topic.
Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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Keywords: | KB134266 |
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