Cannot Install/Upgrade Windows 95 from GUI on IBM Aptiva 710 (132186)
The information in this article applies to:
This article was previously published under Q132186 SYMPTOMS
When you try to reinstall or upgrade the copy of Windows 95 on an IBM
Aptiva 710 computer, you may receive the following error message while
Setup is analyzing the computer:
Setup: Error SU0507
The following problem occurred while Setup was analyzing your
computer:
SDMErr(8037001b): Detection function returned a DMS error.
DMSError: This computer cannot be upgraded from Windows. Please
shutdown Windows and upgrade in MS-DOS mode.
Setup cannot continue and will now close.
If you restart the computer in MS-DOS mode and try to install Windows
95, you may receive a general protection (GP) fault error message during
the detection portion of Setup. If you ignore this error message, Setup
continues and finishes correctly.
CAUSE
When you run Setup from within Windows 95, the computer's BIOS prevents
Setup from reliably detecting all the installed hardware in the
computer.
RESOLUTION
Restart your computer in MS-DOS mode and then run Setup. If you receive
a GP fault error message, ignore the error message and continue.
For information about a possible BIOS upgrade to eliminate this problem,
please contact IBM.
MORE INFORMATION
This issue has also been reported on Compaq Presario CDS 520 486SX2/66
computers.
| Modification Type: | Major | Last Reviewed: | 12/17/2000 |
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| Keywords: | KB132186 |
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