AOL Download Fails Over Dial-Up Networking TCP/IP Connection (132062)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98
  • Microsoft Windows 95
This article was previously published under Q132062

SYMPTOMS

When you are using the America Online software configured to use a Transmission Control Protocol/Internet Protocol (TCP/IP) Winsock connection instead of a modem connection, you receive the following error message when you try to download a file from America Online over a Dial-Up Networking TCP/IP Point-to-Point Protocol (PPP) Internet connection:
(TCP/IP) Lost Connection

This error message usually occurs when the download is approximately 50 percent finished. After the error message occurs, the file transfer is halted and you are disconnected from America Online.

RESOLUTION

Upgrade your America Online software to version 2.5 or later. For information about obtaining this software upgrade, please contact America Online Technical Support.

MORE INFORMATION

Configuring the America Online software to use a TCP/IP Winsock connection instead of a modem connection allows you to use an existing Dial-Up Networking TCP/IP Internet connection to connect to America Online.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kb3rdparty kbAppCompatibility kberrmsg kbprb KB132062
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