WD: Word Hangs When You Assign Colon Character to Shortcut Key (131859)
The information in this article applies to:
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Word for Windows 6.0c
- Microsoft Word for the Macintosh 6.0
- Microsoft Word for the Macintosh 6.0.1
- Microsoft Word for the Macintosh 6.0.1a
- Microsoft Word for Windows 95
- Microsoft Word for Windows 95 7.0a
This article was previously published under Q131859 SYMPTOMS
When you attempt to assign the colon character to a shortcut key in the
Symbol dialog box, Word may stop responding or display one of the following
error messages:
- The application "unknown" has unexpectedly quit, because an error
of type 4 occurred.
- Program Error Integer Divide By Zero
- This program has performed an illegal operation and will be shut
down.
CAUSE
This happens when the font you select in the Symbol dialog box is
(normal text). (To locate the Symbol dialog box, click Symbol on the
Insert menu. The error occurs when you choose the Shortcut Key button.)
RESOLUTION
To resolve this problem, upgrade to Microsoft Word 97 for Windows, or Word
98 Macintosh Edition.
To work around this problem, use either of the following methods.
Method 1:
Record a macro to insert the colon character, and assign the macro to a
keystroke.
Method 2:
Choose a specific font's colon character, rather than using the (normal
font) font.
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article. This problem has been fixed in
Microsoft Word 97 for Windows and Word 98 Macintosh Edition.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
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| Keywords: | kberrmsg kbfix kbFont kbinfo KB131859 |
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