Setup Hangs Accessing CD-ROM Drive with CD17F14A.SYS (131748)
The information in this article applies to:
This article was previously published under Q131748 SYMPTOMS
When you are installing Windows 95 over an existing version of Windows or
Windows for Workgroups version 3.x on an AT&T Globalyst model 515 or 590
computer, the computer may stop responding (hang) when Setup accesses the
CD-ROM drive.
This problem is known to occur with the NEC CDR-260 CD-ROM drive with the
Oak CD17F14A.SYS CD-ROM driver version 1.7_F14A.
CAUSE
The CD17F14A.SYS driver uses INT14h to access the CD-ROM drive, which also
causes a problem in Windows and Windows for Workgroups 3.x. This problem
occurs when you access the CD-ROM drive in File Manager in Windows or
Windows for Workgroups 3.x as well, and is not a problem with Windows 95
Setup.
RESOLUTION
To work around the problem, restart your computer and install Windows 95
from an MS-DOS command prompt. If Windows 3.x starts automatically when you
start your computer, quit Windows 3.x before you install Windows 95.
MORE INFORMATION
The third-party products discussed in this article are manufactured by
vendors independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 12/17/2000 |
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| Keywords: | KB131748 |
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