Mac Encarta 95: Encarta Fails to Start and Stopwatch Appears (131536)


The information in this article applies to:

  • Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh
This article was previously published under Q131536

SYMPTOMS

When you try to start Encarta, a stopwatch appears and Encarta fails to start.

CAUSE

You may experience problems starting Encarta if the QuickDraw GX extension is installed.

RESOLUTION

Turn off or remove QuickDraw to resolve your problem.

Turning off the QuickDraw GX Extension

  1. From the Apple menu, choose Control Panels.
  2. Click Extensions Manager.
  3. From the list of extensions, locate QuickDraw GX. Make sure the check box to the left if QuickDraw GX is cleared.
  4. Close Extensions Manager.
  5. From the Special menu, choose Restart.

Removing QuickDraw GX

  1. Open the System Folder.
  2. Open the Extensions folder.
  3. Locate QuickDraw GX. Drag the extension to the desktop or the Trash.
  4. From the Special menu, choose Restart.

MORE INFORMATION

The Encarta ReadMe file, Section 9: Known Problems of Encarta 1995, discusses problems with the QuickDraw extension. Please refer to the ReadMe file for more information.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:5/26/2001
Keywords:KB131536
©2002 Microsoft Corporation. All rights reserved.