Windows NT Hangs on HP Vectra VL3 5/75 (131531)
The information in this article applies to:
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
This article was previously published under Q131531 SYMPTOMS
Windows NT stops responding (hangs) during video manipulation or at system
boot up on Hewlett-Packard's (HP) Vectra VL Series 3 computers using the
Rev. G motherboard (also identified as revision 12 and below). This symptom
occurs if the systems has only 1 mb of video RAM and if the second Megabyte
of VRAM on the integrated VL3 Cirrus video is populated and the video
resolution is such that the second MB of VRAM is accessed.
RESOLUTION
HP Vectra VL Series 3 computers using the revision H (also identified as
revision 13) motherboard do not experience this problem.
Customers can contact HP Technical Support for Microsoft products at 1-800-
835-4747 for the U.S. & Canada. Microsoft Channel Partners can obtain
technical support at 1-800-445-3500. Ask the Support Professional to refer to
document BPV95859 for the proper procedure to correct this problem.
The Vectra VL Series 3 computer is manufactured by Hewlett-Packard, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
| Modification Type: | Major | Last Reviewed: | 12/16/2003 |
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| Keywords: | KB131531 |
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