You receive a "Could not create printer: Printer driver is unknown" error message when you try to install the Apple LaserWriter Pro printer (131157)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Server 3.5
This article was previously published under Q131157

SYMPTOMS

When you attempt to install a printer driver for the Apple LaserWriter Pro 810, the files appear to be copied to your computer and then the following error appears:
Could not create printer: Printer driver is unknown.

This problem occurs when a postscript printer was not previously installed. Further attempts to install a printer continue to produce the error.

WORKAROUND

To work around this problem, install another postscript printer and then install the Apple LaserWriter Pro 810.

NOTE: You must reboot the computer before installing another postscript printer driver.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.5. This problem was corrected in Windows NT version 3.51.
Modification Type:MinorLast Reviewed:11/8/2004
Keywords:KB131157
©2004 Microsoft Corporation. All rights reserved.