PC Ext: Err Msg: Mail Was Received...Addressed to Unknown... (131116)
The information in this article applies to:
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q131116 SYMPTOMS
When you send a mail message on one postoffice to a new user on another
postoffice, the mail message is returned with the following error:
[002] Mail was received that was addressed to unknown address
This error occurs when you address the mail from either the Global Address
List (GAL) or the Network List.
CAUSE
The problem may be due to mail being sent to a new external user before the
External program has a chance to poll the postoffice for address list and
network information updates.
RESOLUTION
Adjust the IntervalUpdate parameter in the EXTERNAL.INI or command line:
- Wait for the IntervalUpdate period to expire and try again. The default
is five minutes; however, another period may be specified on the
command line or the EXTERNAL.INI file.
- Verify that the IntervalUpdate period is not set to zero. This will
prevent updates from occurring. If this parameter is necessary, then
follow step 3.
- Exit and restart the External program. This will force External to
reload the network lists into memory.
| Modification Type: | Major | Last Reviewed: | 11/8/1999 |
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| Keywords: | KB131116 |
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