Mac PC Mail Client Err Msg: Cannot open key file (131098)


The information in this article applies to:

  • Microsoft Windows NT Advanced Server
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
This article was previously published under Q131098

SYMPTOMS

The following errors appear when you try to start Microsoft Mail for PC Networks, Macintosh workstation, version 3.0 when you are connected to a workgroup postoffice created with Windows NT Mail (MSMAIL32.EXE).
Cannot open key file.

-and-

Unable to read inbox.

Mail starts and you can open your inbox, but none of your messages appear in it. You can also compose a new message, but when you attempt to send it, the following error appears:
Unable to transmit message. Try again. If the problem persists, check if the server volume is still mounted. Otherwise, contact your administrator."

CAUSE

You do not have the Make Changes MacFile permission set for the workgroup postoffice Macintosh-accessible volume.

RESOLUTION

Use the File Manager MacFile menu on the Windows NT server to give all Macintosh Mail users accessing the postoffice See Files, See Folders, and Make Changes permissions to the workgroup postoffice root directory (WGPO by default) and all of its subdirectories and files.

MORE INFORMATION

The Macintosh client is designed to be used in conjunction with Microsoft Mail Server; however, you can also use Windows NT Mail to establish a postoffice that is usable by both PC and Macintoshes clients through Services for Macintosh (SFM). For information, query on the following words in the Microsoft Knowledge Base (including the quotation marks):

Windows NT and Mail and SFM

Modification Type:MajorLast Reviewed:11/20/2003
Keywords:KB131098
©2003 Microsoft Corporation. All rights reserved.