Error Remotely Controlling WFW Computer Using 256 Colors (130441)


The information in this article applies to:

  • Microsoft Systems Management Server 1.0
  • Microsoft Systems Management Server 1.1
This article was previously published under Q130441

SYMPTOMS

When you attempt to remote control a Windows for Workgroups client that is set to use 256 colors, the following error appears:
Unable to communicate with the client: 0x12 (0x12). Make sure the workstation is running the remote control agent."

WORKAROUND

To work around this problem, change the video setting on the client so it use 16 colors.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.0 and 1.1. This problem was corrected in the latest US Service Pack for Systems Management Server. For information on obtaining this update, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbnetwork kbRemoteProg kbtshoot KB130441
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