WD97: "Out of Memory" When Document Saved in Word 95 Format (130149)

SYMPTOMS

When you save a Microsoft Word 7.x for Windows document in Microsoft Word 97 in the Word 6.0/95 format, you may receive the following error message:

There is not enough memory or disk space to convert this document.

CAUSE

The List Separator on the Number tab of Regional Settings (Control Panel) is set to a semicolon. When the list separator is a semicolon, the Microsoft Word 97 converter does not save the document correctly.

NOTE: The semicolon is most often used as a list separator in International versions of Microsoft Word and Microsoft Windows.

RESOLUTION

To correct this problem, obtain Microsoft Word 97 for Windows, Service Release 2 (SR-2).

To temporarily work around this problem, use something other than a semicolon for the list separator within the Regional Settings. To do this, follow these steps:

NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.

On the Windows Start menu, point to Settings, and click Control Panel.
Double-click Regional Settings (in Microsoft Windows 2000, double-click Regional Options) and then click the Number tab.
Change the List Separator to something other than a semicolon. For example, change the separator to a comma.
Click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Word 97 for Windows, Service Release 2 (SR-2).

For additional information about Service Release 2, click the article number below to view the article in the Microsoft Knowledge Base:

151261 OFF97: How to Obtain and Install MS Office 97 SR-2