PC Win: Troubleshooting Segment Load Failures in Mail (130035)


The information in this article applies to:

  • Microsoft Mail for Windows 3.2
This article was previously published under Q130035

SYMPTOMS

If an application attempts to access a segment of code that is not in memory, Microsoft Windows will load it from the hard disk. If the segment cannot be loaded into memory the following error message will be generated:
Segment Load Failure

CAUSE

Segment Load Failures can be the result of any of the following:
  1. A discarded code segment has been damaged or moved.
  2. Windows has insufficient resources to load the file.
  3. Insufficient MS-DOS file handles.
  4. Corrupt binary files.

RESOLUTION

  1. A discarded code segment has been damaged or moved.

    Put a fresh copy of the appropriate file on the hard disk. You can find the file on the Install diskettes, and then expand it, if necessary.
  2. Windows has insufficient resources to load the file.

    Make sure that there are no other Windows applications running when you start Mail. Ensure you do not have anything on the following lines of the WIN.INI:

    LOAD=
    RUN=

    Also remove all items from the startup group, or suppress it on startup by pressing and holding the SHIFT key.
  3. Insufficient MS-DOS file handles.

    Ensure you have following minimum setting in the CONFIG.SYS:

    FILES=60

  4. Corrupt binary files.

    You may need to reinstall Windows.

MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

94380 Troubleshooting 'Segment Load Failure' Errors

82710 Causes of General Protection Faults

107471 WFWG 3.11 Err Msg: Segment Load Failure

Modification Type:MajorLast Reviewed:11/4/1999
Keywords:KB130035
©2002 Microsoft Corporation. All rights reserved.