PC WRmt: Err Msg: Address Is No Longer Valid... (129899)

SYMPTOMS

When you check the details of an user name in Microsoft Mail Remote for Windows, the following error message may be displayed:

Address is no longer valid. User or PO no longer exists.

All mail sent to this user name will be returned with the following error in the body of the message:

The recipient has been deleted or has no email address.

CAUSE

The address list contains invalid extended information. The invalid information consists of default template fields associated with a postoffice other than on the one where the user's account resides. This condition can occur if customized user template *.TPL files are present on the remote user's workstation.

RESOLUTION

Install the latest version of MSRMTUI.DLL and manually update your address lists per the instructions included with the MSRMTUI.EXE self-extracting file on the Microsoft Software Library. The updated MSRMTUI.DLL file provided in this update will prevent the customized user template *.TPL files from being copied to the remote user's workstation.

STATUS

Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail Remote for Windows. This problem was corrected in MSRMTUI.DLL version 3.2.0.4001. If you do not have version 3.2.0.4001 (or later), you can find MSRMTUI.EXE, a self-extracting file, on the following services:

Microsoft's World Wide Web Site on the Internet

On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile MSRMTUI.EXE, and click GO!
Open the article, and click the button to download the file.
Internet (anonymous FTP)

ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get MSRMTUI.EXE
The Microsoft Network

On the Edit menu, click Go To, and then click Other Location. Type mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area. Locate and Download MSRMTUI.EXE.

For additional information about downloading, please see the following article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

For more information about how to obtain this Application Note, please see the following article in the Microsoft Knowledge Base:

103946 Mail Remote MSRMTUI.DLL Update