Unable to Install SMS Client Software with VSAFE (129550)


The information in this article applies to:

  • Microsoft Systems Management Server 1.0
  • Microsoft Systems Management Server 1.1
This article was previously published under Q129550

SYMPTOMS

If you install Systems Management Server client software on a computer running Windows 3.1, and VSafe was started from the AUTOEXEC.BAT file, WIN.INI LOAD= entry, WIN.INI RUN= entry, or from the Startup group, several error messages appear referring to the Systems Manager Server client software files. The following is one of the error messages that appears on a Windows 3.1 computer:
SMS caused a fatal exception error at <mem address> in VXD VMM

WORKAROUND

To work around this problem, change the entry of VSafe to "VSAFE /8-" (without the quotation marks), or:

  1. Clean boot to MS-DOS and run VSafe (Detect and Clean).
  2. Run SMSLS and exit Windows. You may receive an error message from VSafe. Choose the Update option and reboot the computer.
  3. When the following error message appears, run VSafe (Detect and Clean) again:
    Access to the specified device, path or file is denied.
  4. If you receive errors during verification of files, choose Update on all files and reboot the computer.
  5. Install the Systems Management Server client software again.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbConfig kbnetwork KB129550
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