PRLNTSS.SYS Error After Applying Compaq SSD (129115)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
This article was previously published under Q129115

SYMPTOMS

After you install Compaq Support Software Diskette (SSD) version 1.13 or later, a Service Control Manager error may appear indicating a service or device failed to start. The system log may contain Event ID 7022 or 7026 referencing PRLNTSS.SYS. The error may state: The following boot-start or system-start driver failed to load. Source PRLNTSS

CAUSE

This error occurs when you inadvertently install PRLNTSS.SYS when you run Compaq SETUP.CMD. PRLNTSS.SYS allows the Compaq Fast SCSI-2 controller to run the Compaq external disk array. You do not need it unless you are using an external disk array.

RESOLUTION

To correct this problem, run Control Panel, choose Devices, and disable (stop) Compaq Proliant Storage Subsystem.

Modification Type:MajorLast Reviewed:12/15/2003
Keywords:KB129115
©2003 Microsoft Corporation. All rights reserved.