MultiTech MT2834 Modem Incorrectly Reports Hardware Error (128976)
The information in this article applies to:
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0
This article was previously published under Q128976 SYMPTOMS
When you configure a MultiTech MT2834 modem to receive calls using the
Windows NT Remote Access (RAS) Server service, the following message is
written to the Windows NT System Log:
Event ID: 20050
Source: RemoteAccess
Type: Success Audit
Description: ...The reason for disconnecting was hardware failure.
NOTE: Other information is also provided in the description message above,
such as the time connected, time disconnected, duration of the RAS
connection, etc.
Event Viewer reports the reason for disconnecting is a hardware failure,
even when all aspects of the RAS session functioned as expected, and you
choose the Hang-Up button in the Remote Access application. CAUSE
According to MultiTech Systems, this behavior is caused by a problem with
the MultiTech MT2834 modem firmware. The MT2834 modem drops DSR before
dropping DCD causing the incorrect hardware failure message.
RESOLUTION
For information about resolving this problem, contact MultiTech Systems.
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 5/6/2003 |
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| Keywords: | kb3rdparty kbHardware KB128976 |
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