PC Ext: Err Msg: [004] Message Circular Route Detected (128627)
The information in this article applies to:
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q128627 SYMPTOMS
The Mail External program (EXTERNAL.EXE) may record the following error in
the SYSTEM.LOG:
[004] Message circular route detected...
CAUSE
This happens under three conditions:
- When the postoffice where Mail is processed has
a Network or Postoffice
name that is nine characters in length.
- The Network name and Postoffice name match the first nine characters
of
the Network name and Postoffice name, respectively, in the hop trace.
- At least one / character has been processed in the hop
trace.
STATUS
Microsoft has confirmed this to be a problem in version 3.2.16 of the
Mail External program. This problem was corrected in version 3.2.17 of
EXTERNAL.EXE. If you do not have version 3.2.17 (or later), you can
download EXTUPD.EXE, a self-extracting file, on the following services:
- Microsoft's World Wide Web Site on the
Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile EXTUPD.EXE, and click GO!
Open the article, and click the button to download the file.
- Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get EXTUPD.EXE
- The Microsoft Network
On the Edit menu, click Go To, and then click Other Location. Type
mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area. Locate
and Download EXTUPD.EXE.
For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
| Modification Type: | Major | Last Reviewed: | 11/4/1999 |
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| Keywords: | KB128627 |
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